Support & Maintenance (O&M)
Software needs care after launch. We provide long-term operations and maintenance for the systems we build and the ones we inherit, so they keep working as data, users, and requirements change.
Several systems we built years ago are still in production and still supported by us. That continuity matters: the people who answer the support call understand how the system works and why it was built that way. We can also host and maintain the applications we build, including patching, monitoring, backups, and uptime, so you have one accountable team.
What we deliver
- Production support, troubleshooting, and bug fixes
- Framework, dependency, and platform updates on a regular schedule
- Monitoring, alerting, and incident response
- Backups with periodic restore testing
- Small enhancements as requirements change
- Documentation, runbooks, and knowledge transfer
- Optional hosting for the applications we build
Hosted platform for transportation agencies
For more than a decade we have developed, hosted, and supported a subscription platform that transportation agencies use to manage project funding, documentation, and community input. Each agency has its own account and manages its own work, with training, documentation, and help from our team when they need it. The software kept improving as agency needs changed.
At a glance
- developing, hosting, and supporting it
- 10+ yrs
- subscription accounts
- Per-agency
- documentation and user support
- Training
Our approach
Same team, years later
Continuity of people, so support starts from knowledge, not from scratch.
Planned, not reactive
Scheduled updates and health checks catch problems before users do.
Clear reporting
Regular summaries of uptime, fixes, updates, and open items.
Where we have done this
- More than a decade developing, hosting, and supporting a subscription platform for transportation agencies, including agency accounts, training, documentation, and user support.
- Ongoing support of a water data reporting platform with more than 10 years of historical data.
- Production troubleshooting across application code, databases, integrations, and hosting, carried through validation and release.
- Server migrations for long-running client websites and applications.
Related reading
Related capabilitiesNeed experienced engineers on a defined scope?
Tell us about the system, the deadline, and the constraints. We will tell you honestly whether we are the right fit.